Terms & Conditions / Privacy Policy

Terms & Conditions

1. Ownership

The Glasslock Australia Website and all Content is operated and owned by Topstar International Pty Ltd ABN 30 117 894 676.

2. Use of Website

You may only use the Website and the Content on the Website for personal purposes unless Glasslock Australia provides express written consent.

You must not:

§  by any means copy, reproduce, republish, adapt, upload, link, post, frame, translate, transmit or distribute any part of the Website or any Content contained on the Website;

§  do anything that imposes an unreasonable or disproportionately large load on the Website, or interferes or disrupts the Website or any network or website connected to the Website;

§  breach the security of the Website, test or scan the vulnerability of the Website, or make any unauthorised modifications to the Website;

§  interfere with any other persons use or enjoyment of the Website;

§  post, or transmit to the Website any abusive, obscene, defamatory, or otherwise inappropriate material;

§  use any robot, spider, scraping device, deep link, or any other automatic tool or algorithm, or any manual process that performs the same function, to copy or use any Content or any part of the Content on the Website, or to reproduce or separately store or use such Content;

§  use the Website or any Content in any way that is unlawful, illegal or breaches the rights of Coles or any third party; and

§  use the Website in any way that otherwise breaches these Terms.

In addition to these Terms, Glasslock Australia Privacy policy applies to the Use of the Website and various parts of the Website are subject to other terms and conditions. You should review these other terms and conditions carefully and not use the Website if you do not agree to these other terms and conditions.

3. Intellectual Property

All copyright, data, text, software, images, graphics, trademarks, logos, interfaces, photographs, and other intellectual property (Content) on the Website is owned, controlled by, or licensed to Glasslock Australia. Except for viewing the Content for your own personal non-commercial use, Glasslock Australia does not grant you any rights to use the Website or Content for any other purpose unless it expressly consents in writing.

4. Limitation of Liability

Glasslock Australia does not warrant or guarantee:

§  the accuracy or completeness of any information available on the Website;

§  that access to the Website will be uninterrupted or error free;

§  that any defects will be corrected immediately; or

§  that the Website will be free from viruses or other contamination.

Except where prohibited by law, Glasslock Australia will not be liable to you for any loss, damage, liabilities or claims and expenses that you may suffer due to use of the Website, including use of any information on it. You use the internet and the Website at your own risk.

5. Termination of Use

You may stop using the Website at any time for any reason.

Glasslock Australia reserves the right in its absolute discretion to suspend or terminate at any time the access to the Website of any user without notice for any reason, including but not limited to a breach of these Terms. The suspension or termination shall not affect either party’s rights or liabilities.

Glasslock Australia may disclose any information we may have about a user in relation to an investigation or allegation that your use of the Website is in breach of these Terms, or is in breach of law or other regulation. Glasslock Australia reserves its right to identify or bring legal action against any person who is breaching these Terms, including obtaining injunctive relief.

6. Variation to Terms

Glasslock Australia may vary these Terms at any time, and by continuing to use the Website you consent to any variations. Glasslock Australia will not notify of these variations and it is your responsibility to regularly check these Terms for any variations.

7. Governing Law

These Terms are governed by the laws of New South Wales in Australia, and any dispute in relation to these Terms or your access or use of the Website will be the exclusive jurisdiction of the Courts of N.S.W.

8.  Miscellaneous

If any of these Terms are unenforceable or held to be invalid, the offending provision/s will be removed from these Terms and the amended Terms will remain in force.

Any failure by Glasslock Australia to act or enforce these Terms immediately will not be considered a waiver of Glasslock Australia right to take any such action.

9. Goods and Services Tax

All goods and services attract a Goods and Services Tax (GST) at 10% if delivered in Australia. The GST-inclusive price that appears on the site is the price you pay in Australia. Additional charges may apply to orders shipped internationally and are the sole responsibility of the customer.


The product information contained in this website is provided by Glasslock Australia in good faith. The information is believed to be accurate and current at the date the product information was placed on this web site.

Glasslock Australia does not warrant that the website or any products or services advertised on the website will be available or guaranteed to meet the customer’s requirements.

Glasslock Australia does not warrant that your access to the network or the information contained in any content will remain error free, or that the network or server that stores and delivers the website and its contents to you will remain free of viruses or other harmful components. Glasslock Australia does its utmost and employs methods to ensure the integrity, accuracy and security of its website is to the highest industry standard. By accessing the website you agree that Glasslock Australia (Topstar International Pty Ltd) will not be liable as a result of any error, virus or harmful components.

Neither Topstar International Pty Ltd nor any employees of Topstar International Pty Ltd make any representation or warranty as to the reliability, accuracy, or completeness of the information contained on this website, and by accessing this website you agree that neither Topstar International Pty Ltd nor any of the employees thereof will be liable for any errors or omissions in the information contained on this website. In ordering products from this website, you accept all responsibility for selecting a product that is suitable for your purposes.


Privacy Policy

Privacy Policy

Glasslock Australia is absolutely committed to keeping your personal information private. We want you to visit our site regularly, with complete confidence. We are sharing our privacy policy with you so that you know exactly how we gather information and what we do (and don't do) with that information. For us this is an important step in building trust.

As you probably know already, we've got a few links to other sites; that's just part and parcel of operating on the web. Glasslock Australia isn't responsible for the privacy practices or the content of these other web sites. The chances are excellent that you'll have no issues with them, but we can't be at all places at all times to guarantee it.

Server Logging & Web Site Cookies

Each customer's computer uses an IP (Internet Protocol) address when they are online, which is logged by our server. We use your IP address to identify your web site use, assist in the ordering process, help diagnose any problems with your order (and our server in general) and to gather broad statistical information such as visitor numbers.

Our web site also uses cookies. Cookies are small text files a web site stores on your computer and which are used to recognise repeat customers and enhance their experience when they return to the web site, storing information about you and your preferences. Only the information that you provide, or the choices you make whilst visiting the web site can be stored in a cookie. For example, a cookie cannot determine your e-mail address unless you choose to enter it in to the appropriate field.

Allowing a web site to create a cookie does not give the Glasslock Australia web site or any other web site access to the rest of your computer, and only the web site that created the cookie can read it. Cookies allow you to take advantage of the best features offered by web sites. For instance we use cookies to save your login details so you don't have to re-enter it each time you visit our site. If you prefer, you can set your web browser (such as Internet Explorer) to notify you when a site is using a cookie and/or to refuse it. Click here to find out more about cookies, which are a standard feature of many web sites.

How We Collect Customer Information

Glasslock Australia also gathers information about customers through:

  • Shopping cart order forms
  • My Account contact profile update form
  • Promotional contests (an opt-in choice)
  • Newsletter registration form (an opt-in choice)
  • Contact Us email form
  • How We Use This Information
The information we obtain from you is used for these purposes:
  • To process payments for product purchases and send you items you have ordered
  • To contact you if necessary (regarding your purchase or contact details provided)
  • To generate purchasing statistics from online surveys and competitions (an opt-in choice)
  • To contact you if you win a competition (an opt-in choice)
  • To send you information about our company/products and promotional material from some of our partners (if you join one of our mailing lists, an opt-in choice)
  • To send you information from our cooking class program (if you join the cooking class program, an opt-in choice)
  • To answer any general queries you submit via our contact us email form

Customer Information

The Glasslock Australia website allows our customers the following communication opportunities:

  • Opting in or out of receiving communications from our web site and our partners
  • Correcting or updating your information in the My Account area
  • Contacting us via our contact form.

Further information about privacy

Further information may be obtained on privacy issues in Australia by visiting the Australian Information Commissioner’s website at http://www.privacy.gov.au