F & Q

1. How can I locate or find out more about a particular product?

For all product information please contact your preferredstore by phone.  Alternatively, you may contact us. Service Representative will be incontact by email.

2. Who can I contact regarding a concern with a product?

Ideally, you should contact toe store where the item was purchased.For Online purchases or if you have other general enquiries, please contact us. 

3. Where can I find information on the Glasslock AustraliaReturn Policy?

Information on our Returns Policy is available at our website.

4. How can I contact you regarding other enquiries or to provide feedback?

For any other enquiries or to provide us with your feedback please visit the contact us. 

5. How can I find out more about ordering online?

Click here to visit our order information pageand read our brief guide.

6. How do I register on Glasslock Australia Online?

Simply hover over the sign in icon at the top right of the website and click on 'Sign In'  or 'Register'  to create a new customer account.

7. How do I access My Account on Glasslock Australia?

Simply hover over the sign in icon at the top right of the website and click on Sign In' to log into your account or ’Register'to create a new customer account. For more information about your account please visit the My Account information page.

8. Do I need to register to shop on Glasslock Australia Online?

No, you can purchase as a guest however there are many benefits to registering an account including a quicker online ordering process with your delivery addresses stored for future use. You can also review past purchases and view the delivery status of your purchased items.

9.  I want to change my contact details, how do I do this?

Log into your account and follow the prompts to manage your personal account information

10. Are my details secured?

Yes. At Glasslock Australia we take your privacy seriously. For more information please see Glasslock Australia Privacy Policy.

11. What forms of payment do you accept on Glasslock.com.au?

We only accept Paypal and Bank Deposit.

12. How will I know if you have successfully received my order?

Oncethe order has been processed a confirmation email will be sent to you. This isusually within 24 hours. Please note that this may go into your junk/spam ifyou have not shopped with us online before.

13.How can I track my delivery?

Whenyou purchase on GlasslockAustralia you'll receive an email with atracking number. Use this tracking number to track your order at Australia Post website or Fastway Courier website. You can also view the delivery status of your order inyour online account in the My Account section.

14.Who do you use for delivery?

We use Australia Post and Fastway Courier for all our deliveries.Further information please refer to Delivery Policy.

15.Do deliveries require a signature?

Yes. To ensure the security of your order a signature isrequired when a delivery is made. Further information please refer to Delivery Policy.

16.How much do you charge for delivery?

flat rate of $8.90 shipping applies to all ordersshipped within Australia. Furtherinformation please refer to Delivery Policy.

17.How long will it take to deliver my purchase?

Pleasesee our estimated delivery times on our Delivery Information page.

18.Can I exchange an item that was purchased?

Yes. The easiest and fastest way to exchange an itempurchased on Glasslock.com.au is to return the item with your proof of purchase.You can visit our Returns Policy page for more information.

19.Can I change or cancel my order?

You can change or cancel your order by contacting us sales@glasslock.com.auwithin 24 hours of purchase. Please note we aim to dispatch youritems as quickly as possible, so we willnot be able to make any changes to your order if it has already been dispatched.